Shipping
Shipping Policy – Lampcozy
At Lampcozy, we are committed to delivering your favorite lighting products quickly and safely. Every order is carefully packed and shipped with trusted carriers to ensure a smooth and worry-free delivery experience.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Orders placed after our daily cutoff time of 2:00 PM PST (Los Angeles time) will be processed on the next business day.
Please note that we do not process or ship orders on weekends or public holidays.
Shipping Time & Delivery Estimates
Once processed, orders are shipped directly from our U.S. warehouse.(Note: At this stage, the majority of our products are shipped from China to ensure inventory availability.)
We partner with reliable carriers such as UPS, USPS, and FedEx to ensure safe and timely delivery.
Typical delivery estimates ( for small lighting fixtures) :
- Transit Time: 10–17 business days
Delivery times may vary slightly depending on your location and carrier schedules.
Shipping Locations
We currently ship to the following countries and regions:
- United States
- Canada
- United Kingdom
- Germany
- Australia
- New Zealand
Orders are shipped directly from our U.S. warehouse (Note: At this stage, the majority of our products are shipped from China to ensure inventory availability.) using trusted carriers.
Please note for large lighting fixtures and custom orders:
- Production Time: 3-10 business days
- Ocean Freight Transit: 3-5 weeks
- Total Door-to-Door Delivery Time: Approximately 4-6 weeks
- Carrier: Ocean freight, with final-mile delivery handled by UPS/FedEx in the destination country.
- Expedited Shipping: If you require expedited shipping, please contact us.
Shipping Charges
We offer Free Shipping on all orders to all supported destinations listed above.
No additional shipping fees, import duties, or taxes will be charged at delivery — all costs are fully included in your checkout total.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can monitor your package’s progress directly on the carrier’s website.
If you haven’t received a tracking email within 3 business days after placing your order, please check your spam folder or contact support@lampcozy.store.
Delivery Issues or Delays
If your order is significantly delayed or marked as “delivered” but not received, please contact us immediately so we can help locate your package.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the damaged item and packaging.
- Contact our support team within 7 days of delivery.
- Send the photos along with your order number to support@lampcozy.store.
Without photographic evidence, we cannot issue a refund, replacement, or store credit.
Incorrect Shipping Address
Please double-check your shipping details before completing your order.
Lampcozy is not responsible for orders shipped to incorrect addresses provided by customers.
If your order has not yet shipped and you need to correct the address, please contact us as soon as possible.